word文档，没有网时会卡住，过很久才弹窗网络连接失败，请刷新后重试，严重影响使

Thanks for sharing the screenshot and description.

From your description, that suggests Word is trying to connect to online services (license check, templates, or OneDrive) when there’s no network.

I'd like to ask a few questions to understand your setup:

Which version of Office/Word are you using (Office 2021, Microsoft 365, or Office 2024)?

Is your license from a Microsoft 365 subscription or a one-time purchase product key?

Does this happen on all documents or only when opening files stored in OneDrive/SharePoint?

Do you normally work without internet, or is your network just unstable?

Have you already tried signing out of Office and signing back in?

In the meantime, here are the steps that you can try:

Update Office

Open Word > File > Account > Update Options > Update Now. This ensures you have the latest fixes, since older builds may hang during license or service checks.

Check Office Activation

Open Word and Go to File > Account

Confirm your license is active. If it’s not, Word may freeze while trying to validate online.

Turn off Connected Services

File > Options > General > uncheck “Show online content” or “Connected services” (if available).

This prevents Word from trying to pull templates or content online.

Disable Add-ins

Start Word in Safe Mode: Press Win + R, type winword /safe, and press Enter.

If it works fine there, disable add-ins under File > Options > Add-ins.

Check Region and Time Settings

A wrong time zone or clock can cause Office license checks to fail.

Settings > Time & language > Date & time > set automatically.

Repair Office

Go to Control Panel > Programs > Programs and Features.

Find Microsoft Office > Change > Online Repair.

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